Before booking an appointment with us, we encourage all clients to read our New Patient Info section. This provides key details on what you can expect from us during your appointments. However, we have summarised the key points below:
Cancellation Policy – We have a 24 hour cancellation policy in place. For late cancellations and no shows, you will be charged in full. If you use private medical insurance, the charge will fall to yourself.
Private Medical Insurance Claims – We can bill some insurers directly for your treatment. We provide this service free of charge. However, you remain responsible for the cost of your treatment and the charge will automatically revert to you if your insurer does not make payment in full within 60 days.
Card Details – We take card details for all patients which are securely stored with Mastercard . If you’re self-funding you will be automatically billed after each appointment. If you’re using private medical insurance then we store these details in line with our cancellation policy. Once your course of treatment is complete your card details will be removed from our system.
We charge interest on late payments at 2% a year over the base rate of Bank of England. You will be liable for all costs of collecting or enforcing payment from you. We may cancel or suspend treatment if our fees and expenses are not paid in full when due.
We require at least 24 hours notice from you if you need to cancel an appointment. Appointments cancelled within these time frames will be charged at full value.
We may sometimes refer you to a third party for further treatment or imaging. We will send a referral letter to that third party and you will be responsible for arranging your appointment with them. You will be bound by the terms and conditions of that third party and we undertake no liability with respect of that third party.
CONSENT TO TREATMENT
We are aware that many therapeutic problems and treatments can be confusing for patients. It is important that you fully understand our diagnosis and recommendations, the treatments that may be involved, and their likely effects. You may be required to exercise and it is your responsibility to ensure you are safe to do so. We make every effort to ensure that we communicate effectively, but please make sure you ask us if you are uncertain of anything or would like any further information. You must make us aware of any factors that could affect your treatment or our diagnosis.
CONSENT TO OUR USE AND DISCLOSURE OF YOUR DATA AND HEALTH RECORDS
HOW WE COLLECT INFORMATION
We may ask for or hold personal confidential information about you which will be used to support delivery of appropriate care and treatment. This is to support the provision of high quality care. Personal details are also collected when you telephone our service with an enquiry however these details are not filed once the enquiry is responded to. We may also collect details from our website should you send an enquiry through our forms. This information is not kept beyond the time to answer the response.
These records may include:
- Basic details, such as name, address and date of birth.
- Contact we have had, such as appointments.
- Details and records of treatment and care, including notes and reports about your health
- Results of scans, interventions you have had
- Information from other health professionals or next of kin.
- It may also include personal sensitive information such and whether you have a disability, allergies or health conditions. It is important for us to have a complete picture, as this information assists staff involved in your care to deliver and provide improved care, deliver appropriate treatment and care plans, to meet your needs. Information is collected in a number of ways, via your new patient registration form, your consultant, referral details from your GP or other healthcare professional or directly given by you.
- For further information on how we use your data and please refer to our full terms and conditions here.
We do not accept liability for loss of, or damage to, patients’ personal possessions while in our clinics unless the loss or damage can be proved to have been caused by an employee of de Leon physio. We do not accept liability for death or personal injury unless proved to have been caused by the negligent act or omission of de Leon physio or its employees. Your statutory rights are not affected.
SCANS AND INTERVENTIONS
During your care we may also need to share information about you to third parties to process your scan results or various investigations. These scans and investigations are performed in the United Kingdom and normally London.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.